Refund and Returns Policy

For blank products, we offer an even exchange or a full refund within 15 Days. Product must be in good condition.

For customized products, we cannot exchange them. In the event you receive a damaged or defective custom products, we will work with you to make it right.

For canceling an Order, contact us at (732) 778-0396, Mon. – Fri. 5:00pm – 10:00pm EST. Sat: 2pm-8pm. Orders may be cancelled for a full refund within 48 hours of being placed. If you wish to cancel after the first 48 hours please contact us. Restocking fees may apply.

If you receive more or less than you ordered? (applies to certain promotional products only) please contact us within 48 hours of delivery and we’ll adjust your bill to reflect the amount you received. If we’re able to replace the missing items, we will offer that as an option, though we may not always be able to do this.

First, take photos of the damaged items – as many as you have that are broken or damaged. Also, please take photos of the box you received including the shipping label. Then, contact us at (732) 778-0396 to talk to a customer service representative. Once you send us the photos, We will submit a claim and begin the process of replacing (or refunding, in some cases) the broken/damaged goods.

We appreciate your business and are committed to your happiness. Call us at (732) 778-0396, Mon. – Fri. 5:00pm – 10:00pm EST. Sat: 2pm-8pm

 

You will receive emails from [email protected] once your order is placed. You will receive emails such as order confirmations or a notice of shipment. Some emails, however, will require a response from you before we can proceed with your order. Please check your email to see if you need to approve a digitization proof, respond to a backorder, confirm design requests made in the comments section of the Online Designer, or approve any other aspects of your order. Delays in your response to these or other important emails may result in delayed delivery dates.

 

Most custom products are delivered in approximately two weeks.

In-stock, blank products can typically be delivered within a few business days.

Order processing begins the next business day after an order is submitted. If the order requires artwork or embroidery approval, processing time begins the next business day after the design or logo is approved in writing (via email). Any delays in final design approval will delay your order.

Shipping to AK, HI and International will add additional days to delivery time. Shipping notices will be emailed for deliveries.

 

Because of the added cost of shipping internationally, shipments to addresses outside of the United States, including military addresses (APO, etc.), through United States Postal Service (USPS) Priority Mail will be charge an additional fee for shipping international orders (not applicable for military addresses). All shipping fees will be included in your cart before submitting your order. We do not ship to International PO boxes.

Shipping fees do not reflect any customs or duty fees, which are the buyer’s responsibility.

For international orders without a postal code, please enter “na” under postal code in the Shopping Cart.

International shipping will add additional days to delivery time. We are unable to guarantee delivery dates on international orders.